• ACS Europe Booking Horizon

    Dear All,

    Effective Monday, 19th June 2017 we will be setting our booking horizon at 14 days (rolling.) This means our booking system (CMS) will look for spare capacity for a maximum of 14 days between booking creation date and first available capacity. If all spare capacity is fully booked for 14 days we will not accept any more bookings to that particular destination(s). You will receive a booking rejection explaining that we are currently fully booked for the next 14 days.

    Please note this does not affect allocation holders; they will still be able to book into their allocations beyond the 14 days.

    The reason we have made this change is to improve our service offering and improve control of the management of our capacities. Setting this rolling 14 day booking horizon means we will have more flexibility to manage our spare capacity and thus avoid excessive backlogs, whilst protecting regular customer allocations.

    Please do not hesitate to contact us if you require further information.


    Air Capacity Sales

  • Additional Guidance Regarding Damaged Lithium Batteries

    Additional Guidance Regarding Damaged / Defective Lithium Batteries

    There have been several requests recently regarding the carriage of damaged / defective batteries by air; for example the recent high profile global recall of the Samsung Galaxy Note7 device.

    As per IATA Regulations it is not permitted to ship by AIR, any Lithium Batteries which are either known or suspected to be damaged / defective. There are NO EXCEPTIONS.

    Based upon the guidance from FAA, EASA and the airline community we have to consider the Samsung Galaxy Note7 devise with batteries as suspected to be damaged / defective until further notice. As a result it is not permitted to ship them by AIR.

    To be clear, the ban covers a) new Samsung Galaxy Note7 devices including newly manufactured ones from the factory and b) old Samsung Galaxy Note7 devices recalled from customers and retailers/distributors.

    In case of any further questions, please to not hesitate to contact our Restricted Commodities Group at rcgalert@dhl.com.

  • Help us By Complying

    Incorrect MAWB Details, Please Help us By Complying

    It seems a number of agents are not placing the correct details in the top right of the MAWB. After „Not Negotiable Air Waybill issued by“ it must read:

    European Air Transport Leipzig GmbH
    August-Euler-Strasse 1
    04435 Schkeuditz

    We appreciate your support in this matter.

    For further information, please do not hesitate to contact us.

  • New Commodity Codes


    We Are Changing our Commodity Codes

    Effective 1st February 2016 DHL Aviation will change its Commodity Codes so that the commodity descriptions are aligned with the IATA descriptions, and all commodity codes will now consist of 2-letters. We have done this to reduce complexity to our customers.
    The only change our customers will experience is in the booking process. When customers book a shipment in our CMS booking tool they will only be able to select the following commodity codes, or no commodity code at all for General Cargo:

    If you require further information then please do not hesitate to contact us.

    Kind regards,

    Air Capacity Sales

  • New Destination: Taipei (TPE) – Taiwan

    We are also pleased to announce that with immediate effect Taipei (TPE) in Taiwan is open for ACS general cargo, dangerous goods and perishable bookings.

    The flight will operate ex Incheon (ICN) as follows:

    Flight No.  Routing     Days   STD          STA           Aircraft type
    PO225      ICN-TPE   6         00:25 utc   02:55 utc   B767

    Shipments ex Europe will route as follows: LEJ-ICN-TPE

    Import Contact Details:
    FTZ (Farglory Free Trade Zone Co. Ltd.)
    101 Hangsiang Road
    Dayuan,Taoyuan County
    33747 Taiwan
    Phone: (886)-3-3992888 ext: 3507
    Fax: (886)-3-3938543
    Email: imp.cus@ftz.com.tw

    Opening Hours:
    08:30-17:00 Monday-Friday
    08:30-12:00 Saturday
    Closed Sunday