• China Customs New Manifest System Regulation - UPDATE #2

    As first advised on our newsletter dated 29th May 2018, with effect from 1st June 2018, China Customs has put forward new data requirements for FWB/FHL transmissions. We have since been contacting you to provide any shortfalls in data. To a large extent we have seen a positive response and the required data elements are being provided, albeit after flight arrival.

    We need your continued support to pro-actively ensure these data elements are being provided and physically printed on the MAWBs & HAWBs. Our current daily follow-up process to contact you for all missing data is not sustainable. We need your support to ensure the data is provided by our customers.

    This is now URGENT. We need to have your total cooperation to ensure we can continue to carry your cargo to Shanghai (PVG), securely and on-time. Below is what we require from you:

    - The necessary data elements to be provided BEFORE shipment delivery at origin.
    - The data to be provided in the correct format and in the Excel sheet format as shown below.
    - This Excel sheet to be sent to ACS.Data.Quality@dhl.com

    To support you with this, our team will advise you of all future booked shipments each day which have outstanding data requirements.

    Whilst we expect this situation to be temporary, we are planning for development to our CMS and Messaging systems, to facilitate the receipt & transfer of the complete FWB/FHL messages. More updates will follow on this.

    Meanwhile, our customers need to include FWB/FHL data in the OCI line of the respective message. This is a structured data format. Please ensure you are engaging with your customers on this topic as a matter of urgency.

    As a reminder, the following information must be included in the OCI line of the FWB/FHL, and physically printed on the hard copy MAWB/HAWB:

    1. Consignee Code (Chinese Company registration code “USC”)
    2. Consignee telephone number, fax or email address
    3. Consignee contact name (individual)
    4. Consignee contact telephone number, fax or email address
    5. Shippers company registration number or VAT number
    6. Shippers telephone number, fax or email address

    We depend on the continued support of all parties. Failure to comply with these requirements will ultimately result in delayed shipments, plus potential of extra costs.

    Please ensure all your Sales & Ops personnel are up to date on these requirements. Additional updates will be issued as and when we receive further clarity on the situation. In the meantime, please do not hesitate to contact us if you require further information.

    Regards,
    Air Capacity Sales
    EUROPE

  • China Customs New Manifest System Regulation - UPDATE

    As advised on our newsletter dated 29th May 2018 with effect from 1st June 2018, China Customs has put forward new data requirements for FWB/FHL transmissions. We have since been contacting you to provide any shortfalls in data. To a large extent we have seen a positive response and the required data elements are being provided, albeit after flight arrival.

    We need your continued support to pro-actively ensure these data elements are being provided and physically printed on the MAWBs & HAWBs. Our current daily follow-up process to contact you for all missing data is not sustainable. We need your support to ensure the data is provided by our customers.

    Fortunately, the authorities seem to be facilitating a ‘transition period’ in the application of the new requirements, and for the time being, the cargo continues to move. However, we do not know for how long this situation will last and thus we need to ensure that all data elements continue to be provided for both MAWB & HAWB.

    As of next week (12th June 2018,) we will change our daily verification process as follows:

    • Our team will physically check all MAWBs for the required data elements. Any missing data will be requested to you.
    • Our customers need to ensure the HAWB/FHL data is correct and complete. Our central team will not check this.

    Meanwhile, our customers need to prepare for the inclusion of the FWB/FHL data in the OCI line of the respective message. This is a structured data format. The following information must be included in the OCI line of the FWB/FHL, and physically printed on the hard copy MAWB/HAWB:

    1. Consignee Code (Chinese Company registration code “USC”)
    2. Consignee telephone number, fax or email address
    3. Consignee contact name (individual)
    4. Consignee contact telephone number, fax or email address
    5. Shippers company registration number or VAT number
    6. Shippers telephone number, fax or email address

    We depend on the continued support of all parties. Failure to comply with these requirements will ultimately result in delayed shipments, plus the potential of extra costs.

    Please ensure all your Sales & Ops personnel are up to date on these requirements. Additional updates will be issued as and when we receive further clarity on the situation. In the meantime, please do not hesitate to contact us if you require further information.

    Regards,
    Air Capacity Sales
    EUROPE

  • China Customs New Manifest System Regulation

    With effect from 1st June 2018, China Customs has put forward new data requirements for FWB/FHL transmissions.

    The following information must be included in the OCI line of the FWB/FHL:

    1. The (local) registration code of the overseas shipper for both MAWB and HAWB;
    2. The unified code of social credit of the Chinese consignee for both MAWB and HAWB;
    3. Detailed descriptions of cargo commodity.

    In order to help us comply with the new regulation, we request you to ensure the following:

    1. The registration code (overseas shipper) and the unified code of social credit (Chinese consignee) are both included on the MAWB;
    2. The registration code (overseas shipper) and the unified code of social credit (Chinese consignee) are being printed on the HAWB;
    3. The details of cargo commodity, such as the primary material of the cargo and implication of the commodity’s purpose, are being provided.

    Freight arriving without the required data could be held until the shipper re-submits the data.

    Thank you in advance for your support and please do not hesitate to contact us if you require further information.

    Regards,
    Air Capacity Sales
    EUROPE

  • ACS Europe Booking Horizon

    Dear All,

    Effective Monday, 19th June 2017 we will be setting our booking horizon at 14 days (rolling.) This means our booking system (CMS) will look for spare capacity for a maximum of 14 days between booking creation date and first available capacity. If all spare capacity is fully booked for 14 days we will not accept any more bookings to that particular destination(s). You will receive a booking rejection explaining that we are currently fully booked for the next 14 days.

    Please note this does not affect allocation holders; they will still be able to book into their allocations beyond the 14 days.

    The reason we have made this change is to improve our service offering and improve control of the management of our capacities. Setting this rolling 14 day booking horizon means we will have more flexibility to manage our spare capacity and thus avoid excessive backlogs, whilst protecting regular customer allocations.

    Please do not hesitate to contact us if you require further information.

    Regards,

    Air Capacity Sales
    EUROPE

  • Additional Guidance Regarding Damaged Lithium Batteries

    Additional Guidance Regarding Damaged / Defective Lithium Batteries

    There have been several requests recently regarding the carriage of damaged / defective batteries by air; for example the recent high profile global recall of the Samsung Galaxy Note7 device.

    As per IATA Regulations it is not permitted to ship by AIR, any Lithium Batteries which are either known or suspected to be damaged / defective. There are NO EXCEPTIONS.

    Based upon the guidance from FAA, EASA and the airline community we have to consider the Samsung Galaxy Note7 devise with batteries as suspected to be damaged / defective until further notice. As a result it is not permitted to ship them by AIR.

    To be clear, the ban covers a) new Samsung Galaxy Note7 devices including newly manufactured ones from the factory and b) old Samsung Galaxy Note7 devices recalled from customers and retailers/distributors.

    In case of any further questions, please to not hesitate to contact our Restricted Commodities Group at rcgalert@dhl.com.