• Air Capacity Sales Europe - Service Update

    Data Quality Update – HS codes required in UAE from 29 February 2024
    Dear all,

    Effective February 29th, 2024, UAE customs requires a 6 digit HS code for all shipments imported into, exported from, or transiting through the United Arab Emirates.
    DHL Aviation customers must send compliant FWB and FHLs prior to tendering cargo.

    * Consolidated Shipments: the HS code must be specified at the House level (HTS line in the FHL/XFZB).
    * Direct Shipments: the HS code must be indicated at the Master level (NH line in the FWB/XFWB).

    We would like to remind our customers that Customs Authorities require:

    1. Full line item
    2. HS code per line item
    3. Valid goods description (non-generic and accurate). Guidelines on what constitutes an acceptable and unacceptable description can be found on our website.

     

    At DHL Aviation we recognise the importance of compliant electronic data messaging in the efficient and secure handling of your cargo. We request your full support in this important matter and look forward to a much improved data quality environment, delivering improved service quality as a result.

    Below are the necessary guidance and Frequently Asked Questions (FAQs) provided by the UAE NAIC to assist you in complying with these new requirements.

    UAE NAIC HS Code Requirements
    HS Code FAQ

    If you require further clarification then please do not hesitate to contact us.

    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    UPDATE: Electric & Hybrid Cars Shipping Requirements

    Further to our service update on the 14th August 2023 regarding Aerologic (3S), please be informed that, effective immediately, DHL Air Limited (D0) also has additional operator requirements for Electric and Hybrid Vehicles.

    The transport of Electric Vehicles (EV) under UN3171 with a mass/weight of 100kgs or more and Hybrid Electric Vehicles (HV) under UN3166 with mass/weight of 100kgs or more, must be shipped at a ‘turn-key’ battery indication no greater than 15%.

    HV’s under UN3166 without a ‘turn-key’ charge indication, must be loaded within a Fire-Resistant Container (FRC) or be covered by a Fire Containment Cover (FCC).

    DHL Air Ltd also requires the following statement to be placed on the Dangerous Goods Declaration (DGD) in the Additional Handling Information field:

    “The charge indication of the vehicle is 15% or less”

    As a reminder, Aerologic will only accept electric and hybrid cars when protected by Fire Containment Covers.

    This requirement is applicable only to electric/hybrid cars assigned to UN3166/UN3171 and not to other electric.

    We would like to thank you in advance for your cooperation and if you require further clarification, then please do not hesitate to contact us.

    Kind regards,

    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Enhanced Piece ID shipment visibility

    Customers now have increased visibility of their shipments at Piece ID (PID) level.

    Using our enhanced website tool they can track the arrivals and departures of individual pieces of cargo at every transit point.

    PID Tracking Tool


    As well as becoming the first airline to offer PID tracking, the digital upgrade is further evidence of DHL’s ongoing commitment to technology playing a key role in excellent Customer experience.

    Please note, it is important shipments are correctly and compliantly PID labelled to ensure full tracking visibility.

  • Air Capacity Sales Europe - Service Update

    Polite Reminder on CCA Penalty Charging
     

    Please be informed that, effective immediately, Aerologic will only accept electric and hybrid cars when protected by Fire Containment Covers.

    This requirement is applicable only to electric/hybrid cars assigned to UN3166/UN3171 and not to other electric vehicles. This applies to any DHL ACS shipments on board an Aerologic (3S) flight.

    For the moment, the Fire Containment Cover must be supplied by the Customer/Shipper whilst we review the process going forward.

    For upcoming booking requests of UN3166 / UN3171 on 3S aircraft, the following points will be checked by our Restricted Commodities Team before confirmation:

    • Clarify if it is an electric/hybrid car
    • Availability of a Fire Containment Cover

    If you require further clarification, then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    Polite Reminder on CCA Penalty Charging
     

    We would like to remind all our customers and business partners on the conditions that will automatically trigger a CCA penalty fee within our network:

    - A shipments declared weight or volume exceeds the 5% and/or 25 kgs variance threshold
    - The destination country is changed
    - The PP/FC terms are changed
    - The product / service code is changed
    - The commodity code is changed
    - The rate is changed whereby FC is noted on the MAWB to collect a specific amount at destination country

    Effective Mon, 3rd April 2023, there will be no exemptions or wavier and the CCA fee will be charged at the local market rate with a minimum of €50/$50 or equivalent currency. Please check with your local DHL representative for current charges.

    If you require further clarification then please do not hesitate to contact us.

    Kind regards,

    Air Capacity Sales Europe
    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com