• Enhanced Piece ID shipment visibility

    Customers now have increased visibility of their shipments at Piece ID (PID) level.

    Using our enhanced website tool they can track the arrivals and departures of individual pieces of cargo at every transit point.

    PID Tracking Tool


    As well as becoming the first airline to offer PID tracking, the digital upgrade is further evidence of DHL’s ongoing commitment to technology playing a key role in excellent Customer experience.

    Please note, it is important shipments are correctly and compliantly PID labelled to ensure full tracking visibility.

  • Air Capacity Sales Europe - Service Update

    Polite Reminder on CCA Penalty Charging
     

    Please be informed that, effective immediately, Aerologic will only accept electric and hybrid cars when protected by Fire Containment Covers.

    This requirement is applicable only to electric/hybrid cars assigned to UN3166/UN3171 and not to other electric vehicles. This applies to any DHL ACS shipments on board an Aerologic (3S) flight.

    For the moment, the Fire Containment Cover must be supplied by the Customer/Shipper whilst we review the process going forward.

    For upcoming booking requests of UN3166 / UN3171 on 3S aircraft, the following points will be checked by our Restricted Commodities Team before confirmation:

    • Clarify if it is an electric/hybrid car
    • Availability of a Fire Containment Cover

    If you require further clarification, then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    Polite Reminder on CCA Penalty Charging
     

    We would like to remind all our customers and business partners on the conditions that will automatically trigger a CCA penalty fee within our network:

    - A shipments declared weight or volume exceeds the 5% and/or 25 kgs variance threshold
    - The destination country is changed
    - The PP/FC terms are changed
    - The product / service code is changed
    - The commodity code is changed
    - The rate is changed whereby FC is noted on the MAWB to collect a specific amount at destination country

    Effective Mon, 3rd April 2023, there will be no exemptions or wavier and the CCA fee will be charged at the local market rate with a minimum of €50/$50 or equivalent currency. Please check with your local DHL representative for current charges.

    If you require further clarification then please do not hesitate to contact us.

    Kind regards,

    Air Capacity Sales Europe
    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    Making good progress towards 100% ICS2 Compliance – but there’s still a way to go!

    Your support towards the good progress we’ve been making on the ICS2 compliance front is much appreciated.
    lobally we are now in excess of 60% compliant, from less than 10% in November 2022 (as the graph below highlights).

    We need to keep our Focus on hitting the 100% target for ICS2 by the (new) target date of June 2023.

    ICS2 is a legal requirement for shipments that transit through the EU or are destined for it.

    It requires all MAWB and HAWB records to have:

    - Full line item goods description
    ​​​​​​- ​Harmonized System (HS) Code per line item
    - Valid goods description (non-generic and accurate). Find guidelines here.

    Shipments that don’t have this data and fall under the scope of ICS2 will soon be held at origin until the data is compliant.
    We take this opportunity to remind you it is essential Customers submit all FWBs/FHLs prior to tendering shipments. This applies to all shipments.

    If you require further clarification then please do not hesitate to contact us.

    Kind regards,

    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • ICS2 Regulation

    Dear Customers / Business Partners

    Please read following information about ICS2 regulation: