• Frankfurt (FRA) Airport - New Import Handling Agent

    Effective 11th October 2020 we will be outsourcing our import handling at Frankfurt (FRA) Airport. Georgi Handling GmbH will take over our import handling from the 11th October 2020. From this date all inbound shipments to FRA will need to be collected from: 

    Georgi Handling GmbH & Co.KG

    Frachtnahme A

    Cargo City South, Bldg. 558

    60549 Frankfurt Airport 

    Contact by e-mail: operations@georji-handling.com

    Contact by phone: +49 (0) 151 5211 30 27 

    Due to the amount of volume we have inbound to FRA it is likely the ACS volumes will be trucked directly from LEJ Hub to Georgi FRA, on multiple trucks throughout the day.  

    If you require further clarification then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Kandahar (KDH) Permanent Closure

    Please be advised of the permanent closure of Kandahar (KDH) as a DHL Aviation destination effective 28th September 2020. The last flight to arrive into KDH airbase will be on the 27th September 2020, and after this date KDH will no longer be an open destination for ACS. 

    In the meantime we have closed any further sales to KDH so that we can focus on getting any shipments, currently in transit or booked to arrive before this closure date, to KDH on time. 

    If you require further clarification then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Bologna Airport (BLQ) Runway Closure

    Please note that due to runway works, Bologna Airport (BLQ) will be closed from the 11th – 21st September 2020. Please use Bergamo Airport (BGY) as an alternative origin and destination during this time. 

    If you require further clarification then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Electronic Paperwork Messaging

    Electronic Paperwork Messaging

    Effective 1st April 2020, DHL Aviation requires you as our customer to submit electronic paperwork information prior to tendering your shipments. This data must be provided electronically in IATA formatted FWB & FHL messages.

    If you are already using a messaging provider or a Cargo Community System (CCS), then we ask you to:
    1. Double check with your provider that their FWB/FHL with DHL Aviation are being sent to Descartes.
    2. And if the message application requires:
    • a DHL Aviation PIMA address, then please use: TDVAIR08DHV
    • a DHL Aviation SITA address, then please use: GLNZZCR
    3. Kindly contact servicedesk@descartes.com to set this up prior to sending messages.

    Should you experience difficulties in any of the above options which have not been resolved by contacting your messaging provider, then please contact us at ACS.Data.Quality@dhl.com with a detailed description of the issue.

    In the event that you do not have the ability to send messages, then DHL Aviation enables Forwarders – at no cost – to use the Descartes WebDoc application, where an FWB/FHL can be created and sent to DHL Aviation. Please contact ACS.Data.Quality@dhl.com with an e-mail titled “WebDocs Access Request” and our Data Quality team will then guide you through the process.

    We would like to take this opportunity to remind you that:
    • Goods Description on both MAWB and HAWB must be specific and non-generic. Failing to do so can cause delays to your shipment.

    • The physical MAWB remains mandatory at shipment tender.

    Receiving accurate and complete paperwork information electronically upfront of shipment tender enables us to provide our customers with an improved service in terms of:
    • Time gained at physical acceptance of shipments.
    • Shorter transit times thanks to the reduction of exception handling related to:
    o Data accuracy and completeness.
    o Aligned manifest and customs data.
    o Shipment screening completed prior to shipment tender.

    If you require further clarification then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Update To Our CMS Booking System – Direct Or Consolidation MAWB?

    With effect from Thursday 6th February 2020, an updated version of the DHL Aviation CMS booking system has been released.

    They key change to the current version is that the User is now required to indicate if the Booking Request is:
    • a Direct Shipment or
    • a Consolidated Shipment.

    The booking screen now shows two additional tick boxes, labelled "Direct MAWB" and "Consolidation". As a User you will be required to select the relevant one.

    Kindly note that if at any point the shipment type changes from Direct to Consolidation or vice versa, please ensure you update the booking accordingly. This will NOT trigger a cancellation of the booking.

    If you should have any issues or require further clarification then please document and detail the issue or question in an email and send to ACS.Data.Quality@dhl.com.

    Kind Regards,
    Air Capacity Sales Europe