Dear Customers / Business Partners

Please read following information about ICS2 regulation:

• DHLA ICS2 Onepager
• DHLA ICS2 Overview
• DHLA ICS2 FAQ

Data Quality Update – ICS2 Compliant FWB & FHLs
 

Effective March 1st, 2023 DHL Aviation customers must send ICS2 compliant FWB and FHLs prior to tendering cargo for all shipments originating from outside the European Union (EU), Norway and Switzerland, that are either destined or transiting the EU, Norway and Switzerland.  

We would like to remind our customers that EU Customs Authorities require:

1. Full line item
2. HS code per line item
3. Valid goods description (non-generic and accurate). Guidelines on what constitutes an acceptable and unacceptable description can be found on our website.

Failure to provide compliant ICS2 FWB and FHL messages will result in a fee of 100 EUR per non-compliant record.
One pager

At DHL Aviation we recognise the importance of compliant electronic data messaging in the efficient and secure handling of your cargo. We request your full support in this important matter and look forward to a much improved data quality environment, delivering improved service quality as a result..

If you require further clarification then please do not hesitate to contact us.

Kind Regards,
Air Capacity Sales Europe

For Bookings: acsbook.euap@dhl.com
Website: https://aviationcargo.dhl.com

REMINDER: Mandatory FWB/FHL Requirement on DHL Aviation
 

We would like to remind you again of our mandatory FWB/FHL messaging requirements we communicated back in August 2021. Given the increasing regulatory focus on shipment security and visibility as well as our push for shipment data digitalisation, DHL Aviation requires all customers to submit electronic paperwork information prior to tendering your shipments.  

This data must be provided electronically in IATA formatted FWB & FHL messages.

Please use our quick reference guide below to ensure you comply with our messaging requirements. If your operating system does not allow for FWB/FHL messages to be sent, DHL Aviation has provided a FREE OF CHARGE platform where you can submit DHL Aviation prefix related shipment data. 
 

Should you experience difficulties in any of the above options which have not been resolved by contacting your messaging provider, then please contact us at ACS.Data.Quality@dhl.com with a detailed description of the issue.

We would like to take this opportunity to remind you that:

• Goods Description on both MAWB and HAWB must be specific and non-generic.
  Failing to do so can cause delays to your shipment.
• The physical MAWB remains mandatory at shipment tender.

Receiving accurate and complete paperwork information electronically upfront enables us to provide our customers with an improved service in terms of:

• Time gained at physical acceptance of shipments.
• Removal of any exception handling related to:
  - Data accuracy and completeness.
  - Aligned manifest and customs data.
  - Shipment screening completed prior to shipment tender.

Shipments without FWB/FHL data submission will experience delays and additional charges.
If you require further clarification then please do not hesitate to contact us.
 

Kind Regards,

Air Capacity Sales Europe

For Bookings: acsbook.euap@dhl.com
Website: https://aviationcargo.dhl.com

Airfreight Surcharge Update
 

Dear Customers / Business Partners

With effect from 20th November 2022 our Airfreight Surcharge (AFS) will decrease to €0.20/kg on all our Intercontinental routes and €0.05/kg on all our Intra-European routes. The AFS will be applied to the chargeable weight of all rate types (published, contract, ad hoc).

Kind Regards,
Air Capacity Sales
EUROPE

For Bookings: acsbook.euap@dhl.com
Website: https://aviationcargo.dhl.com

Dear Customers / Business Partners

We are please to announce that effective Monday, 24th October 2022, Menzies Aviation B.V will be our handling agent for both imports and exports at Schiphol Airport. Please find contact details below:

Kind Regards,
Air Capacity Sales Europe