• Air Capacity Sales Europe - Service Update

    Restrictions on Imports of General Cargo to Dubai
     

    Dear Customers / Business Partners

    We have been advised of a major congestion issue in our handling agents warehouse in Dubai (DXB). As a result DNATA has put restrictions on all General Cargo arriving in Dubai (DXB) from Tuesday, 19th October 2021 until 23:59 on Sunday, 24th October 2021 local time. These restrictions also apply to cargo transiting Dubai (DXB) for destinations DWC, SHJ & AUH.

    As a result of these restrictions we will implement the following action plan:

    We would like to take this opportunity to remind you that:
    • All allocations suspended from Tuesday’s flight onwards.
    • Exceptions will only be made for allocations carrying PER/MAIL. These allocations will be maintained.
    • All bookings with delivery at origin beyond Saturday, 16th October will be cancelled.
    • No ad hoc bookings until further notice.

    Please find below DNATA’s official announcement regarding the current situation:

    https://cargo.dnata.com/2UNO-17DJW-1B3BAD1BBCCFE5C25O3JGO7CF2C48C75E42001/cr.aspx

    If you require further clarification then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    Mandatory FWB/FHL Requirement on DHL Aviation
     

    Given the increasing regulatory focus on shipment security and visibility as well as our push for shipment data digitalisation, DHL Aviation requires all customers to submit electronic paperwork information prior to tendering your shipments.

    This data must be provided electronically in IATA formatted FWB & FHL messages.

    Please use our quick reference guide below to ensure you comply with our messaging requirements. If your operating system does not allow for FWB/FHL messages to be sent, DHL Aviation has provided a FREE OF CHARGE platform where you can submit DHL Aviation prefix related shipment data.

    Messaging

    Should you experience difficulties in any of the above options which have not been resolved by contacting your messaging provider, then please contact us at ACS.Data.Quality@dhl.com with a detailed description of the issue.

    We would like to take this opportunity to remind you that:
    • Goods Description on both MAWB and HAWB must be specific and non-generic. Failing to do so can cause delays to your shipment.
    • The physical MAWB remains mandatory at shipment tender.


    Receiving accurate and complete paperwork information electronically upfront enables us to provide our customers with an improved service in terms of:
    • Time gained at physical acceptance of shipments.
    • Removal of any exception handling related to:
    o Data accuracy and completeness.
    o Aligned manifest and customs data.
    o Shipment screening completed prior to shipment tender.

    Shipments without FWB/FHL data submission will experience delays and additional charges.

    If you require further clarification then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    Temporary Ban on all VIVO Electronic Devices

    On the 11th April 2021, an Hong Kong Air Cargo pallet loaded with smartphones caught fire at Hong Kong International Airport. Following this incident, with immediate effect, DHL Express will not accept or carry VIVO electronic devices anywhere in the Network until further notice.

    Please communicate this temporary ban information to your customers as appropriate, and do not accept any booking requests which may contain such items.

    If you require any further information, then please do not hesitate to contact us.

    Kind Regards,

    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    Due to operational constraints, destination ORD is closed for ACS shipments until further notice.

    If you require any further information then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Air Capacity Sales Europe - Service Update

    Between the 14th April – 23rd April 2021 inclusive, the runway at BTS airport will be closed for works. All shipments for final destination BTS and Vienna (VIE) will be trucked from Leipzig (LEJ).

    If you require any further information then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com