• Ataturk Airport in Istanbul changes its IATA Airport Code to ISL

    As you may be aware a new airport opened in Istanbul recently. Effective 6th April the new airport (Istanbul Airport) will take over the IST airport code and the old airport (Ataturk Airport) will be known as ISL. DHL will continue to fly into Ataturk Airport and therefore the only thing that will change is the airport code from IST to ISL. Shipments can still be collected as normal from the current location.

    This also means effective 6th April you will need state ISL in your booking request and on your MAWB.

    We request your full support in this matter to ensure a smooth transition. If you require any further information then please do not hesitate to contact us.

    Kind Regards,
    Air Capacity Sales Europe

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • Hatching Eggs Update - New Commodity Code

    As of Monday, 7th January 2019, Hatching Eggs will need to be booked using the new commodity code HE. Any existing allocations have already been updated accordingly.

    We request your full support in this matter and very much look forward to an improved data quality environment, whilst delivering improved service quality as a result.

    If you require any further information then please do not hesitate to contact us. As always we appreciate any feedback you provide.

    Kind Regards,
    Air Capacity Sales Europe

  • Data Quality Update – Goods Descriptions

    Customs authorities around the world require that goods descriptions be precise. The level of detail provided must allow Customs to pre-screen the cargo and conduct an adequate risk analysis. Therefore broad and general descriptions such as “computer”, “equipment”, “food”, “textiles”, “goods” etc are not allowed and will result in Customs process failures.

    Guidelines on what constitutes an acceptable and unacceptable description can be found on our website.  A compliant description is a detailed and accurate goods description enabling Customs to successfully identify the goods.

    For Direct MAWBs, the compliant goods description must appear on the physical MAWB and the FWB.

    For Consolidated shipments, the goods description of the MAWB should indicate Consolidation. The compliant goods descriptions for each HAWB must be included in the FHL message description field.

    At DHL Aviation we recognise the importance of compliant goods descriptions in the efficient handling of your cargo.  To further support you in this area, we are planning some upgrades in the near future:

    • We are working to improve our descriptions input fields in CMS and an updated CMS version will be released in the coming months, to reflect this.

    • We are also working on providing full message capability for IATA standard FWB/FHL messaging, details of which will be provided in the coming weeks.

    It is important to note that updating the goods description after the initial booking request or confirmation will not result in a re-booking. Your original booking confirmation will not be changed due to a goods description update.

    We request your full support in this important matter and look forward to a much improved data quality environment, delivering improved service quality as a result.   

    If you require any further information then please do not hesitate to contact us. As always we appreciate any feedback you provide.

    Regards,
    Air Capacity Sales
    EUROPE

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • ACS Daily Capacity Flash Report – Updated!

    We are pleased to announce the following updates to our Daily Capacity Flash Report:

    • We will no longer show the lanes where capacity is already fully booked.
    • Flights on the same trade lane will be shown together, e.g. BRU-CVG, EMA-CVG.
    • Only the days available in the current booking window will be shown, not beyond.
    • The previous data error is now corrected so the available capacity data shown at the time of publication is accurate.
    • It will now be published at the new times of: 11:30, 13:30 & 15:30 (CET)

    If you require any further information then please do not hesitate to contact us. As always we appreciate any feedback you provide.

    Regards,
    Air Capacity Sales
    EUROPE

    For Bookings: acsbook.euap@dhl.com
    Website: https://aviationcargo.dhl.com

  • China Customs New Manifest System Regulation - UPDATE #2

    As first advised on our newsletter dated 29th May 2018, with effect from 1st June 2018, China Customs has put forward new data requirements for FWB/FHL transmissions. We have since been contacting you to provide any shortfalls in data. To a large extent we have seen a positive response and the required data elements are being provided, albeit after flight arrival.

    We need your continued support to pro-actively ensure these data elements are being provided and physically printed on the MAWBs & HAWBs. Our current daily follow-up process to contact you for all missing data is not sustainable. We need your support to ensure the data is provided by our customers.

    This is now URGENT. We need to have your total cooperation to ensure we can continue to carry your cargo to Shanghai (PVG), securely and on-time. Below is what we require from you:

    - The necessary data elements to be provided BEFORE shipment delivery at origin.
    - The data to be provided in the correct format and in the Excel sheet format as shown below.
    - This Excel sheet to be sent to ACS.Data.Quality@dhl.com

    To support you with this, our team will advise you of all future booked shipments each day which have outstanding data requirements.

    Whilst we expect this situation to be temporary, we are planning for development to our CMS and Messaging systems, to facilitate the receipt & transfer of the complete FWB/FHL messages. More updates will follow on this.

    Meanwhile, our customers need to include FWB/FHL data in the OCI line of the respective message. This is a structured data format. Please ensure you are engaging with your customers on this topic as a matter of urgency.

    As a reminder, the following information must be included in the OCI line of the FWB/FHL, and physically printed on the hard copy MAWB/HAWB:

    1. Consignee Code (Chinese Company registration code “USC”)
    2. Consignee telephone number, fax or email address
    3. Consignee contact name (individual)
    4. Consignee contact telephone number, fax or email address
    5. Shippers company registration number or VAT number
    6. Shippers telephone number, fax or email address

    We depend on the continued support of all parties. Failure to comply with these requirements will ultimately result in delayed shipments, plus potential of extra costs.

    Please ensure all your Sales & Ops personnel are up to date on these requirements. Additional updates will be issued as and when we receive further clarity on the situation. In the meantime, please do not hesitate to contact us if you require further information.

    Regards,
    Air Capacity Sales
    EUROPE